Group Account Director
- Up to 170,000 + Super
- Hybrid working arrangement
- A leader of the organisation with a structured induction process to build the foundations of success
I have partnered with a highly successful property specialist agency that is looking for a Group Account Director to join their team during a time of the business where new clients are coming on board and growth is a focus!
Duties & Responsibilities
- Develop and implement a comprehensive customer advocacy plan aimed at fostering long-term relationships, securing client loyalty, and facilitating repeat business with our existing clientele.
- Proactively identify and capitalise on organic growth opportunities within our current client accounts by closely monitoring their evolving needs and offering innovative, tailored solutions to address them effectively.
- Take charge of coordinating customer advocacy style meetings, strategically designed to cultivate and nurture new business opportunities from within our existing client base, ensuring a steady influx of projects and revenue streams.
- Regularly present insightful analyses, potential growth avenues, and strategic approaches to securing future projects for our existing client portfolio, providing key updates to the Founder & Director and Managing Director to ensure alignment with revenue targets.
- Assume responsibility for the reconciliation of client retainers on a quarterly basis, while actively seeking out opportunities to renew client retainers annually, thereby ensuring sustained revenue streams and continued client satisfaction.
- Oversee agenda items such as customer survey insights, debrief analyses, testimonial opportunities, and more, while simultaneously ensuring operational efficiency in the studio and client work.
About You
- Sets and manages high standards and objectives rigorously to achieve them effectively.
- Demonstrates exceptional communication skills and high emotional intelligence, adept at understanding and anticipating others unexpressed feelings and motivations.
- Promotes a team-first mentality, leading by example and fostering success both at the individual and team levels, actively engaging in agency and team culture, and offering proactive solutions.
- Makes pragmatic decisions grounded in thorough understanding and evaluation of pertinent information, involving others as necessary, while fostering a collaborative team environment and cultivating strong relationships among all employees.
If you're excited about this opportunity and want to learn more, please reach out to our Senior Recruitment Consultant, Hayden at 0431 467 961, or email your updated resume to hayden@becomerecruitment.com for a comprehensive job description.
